Policies and procedures

Policies & Procedures

Effective Date: September 3, 2026

Ascension Performance LLC (“Ascension Performance”) is committed to providing a professional, respectful, safe, and performance-focused environment for every client and athlete who works with our team.

These Policies & Procedures apply to services provided by Ascension Performance, including manual therapy, strength and conditioning, sports performance, movement and performance assessments, and related services.

Professional Standards & Client Care

Ascension Performance team members are expected to maintain appropriate professional standards, boundaries, confidentiality, and conduct at all times.

Our practitioners and coaches operate within the professional scope applicable to their individual credentials, qualifications, and services.

We ask that clients communicate openly and honestly with their practitioner or coach regarding their symptoms, training history, relevant medical history, injuries, goals, and any changes that may affect their ability to safely participate in treatment or training.

Our goal is to provide the safest and most appropriate service possible while helping clients and athletes work toward their individual movement, training, and performance goals.

Scope of Practice

Ascension Performance manual therapy practitioners operate within the professional scope applicable to their individual credentials.

Certified Massage Therapists do not diagnose medical conditions, prescribe medication, provide medical treatment, or otherwise practice outside the scope permitted by their professional credentials and applicable law.

Our practitioners may assess movement, biomechanics, soft-tissue function, and other factors relevant to the services they are qualified to provide. These assessments are not medical diagnoses.

When appropriate, Ascension Performance may recommend that a client seek evaluation or care from a physician, physical therapist, or another appropriately qualified healthcare professional.

If a practitioner or coach believes that a client's symptoms, condition, or circumstances fall outside their scope of practice or require medical evaluation, Ascension Performance reserves the right to postpone, modify, or decline services until appropriate evaluation or clearance has been obtained.

Strength, Conditioning & Sports Performance

Ascension Performance provides strength and conditioning and sports performance services designed to develop physical and athletic qualities such as strength, speed, power, movement capacity, coordination, confidence, and overall athletic performance.

Programming may consider an athlete's sport, goals, training history, movement, previous injuries, current abilities, and relevant performance qualities.

Strength and sports performance services are not medical diagnosis, medical treatment, physical therapy, or a substitute for appropriate medical care or rehabilitation when those services are required.

Athletes transitioning from rehabilitation or returning from injury may be asked to obtain appropriate medical clearance when necessary before participating in certain training activities.

Informed Consent & Health Information

Before beginning applicable services with Ascension Performance, clients may be required to complete informed-consent documentation and provide relevant health, injury, and medical-history information.

Clients are responsible for providing accurate information and informing their practitioner or coach of meaningful changes to their health, injuries, symptoms, medications, medical history, physical condition, or medical restrictions that could affect their participation.

Clients should communicate new or changing symptoms before or during a session so that services may be modified when appropriate.

Providing incomplete or inaccurate information may affect our ability to provide services safely and appropriately.

Minor & Youth Athletes

Ascension Performance works with youth athletes.

Where required, clients under the age of 18 must have appropriate consent, authorization, or documentation completed by a parent or legal guardian before participating in services.

Parents or guardians are responsible for providing relevant medical, injury, and participation information regarding a minor when appropriate.

Payment

Payment for Ascension Performance services is due in full on the day the service is provided unless another payment arrangement has been agreed upon in advance.

Payment may be made through our online booking and payment system or through another payment method accepted by Ascension Performance.

Clients are responsible for ensuring that payment is completed by the end of the day on which their appointment occurs.

Packages, memberships, programs, or other prepaid services may be subject to additional terms disclosed at the time of purchase.

Cancellation & Rescheduling

Ascension Performance maintains a 24-hour cancellation policy.

We understand that schedules and circumstances change. If you need to cancel or reschedule an appointment, please contact Ascension Performance as soon as possible.

Appointments cancelled or rescheduled within 24 hours of the scheduled appointment time may be charged 50% of the scheduled service fee.

Exceptions may be made at Ascension Performance's discretion in cases of emergency or exceptional circumstances.

Repeated late cancellations or missed appointments may affect a client's ability to schedule future services.

Late Arrivals

Clients are encouraged to arrive on time for their scheduled appointment.

If a client arrives late, Ascension Performance may need to shorten the session to avoid affecting subsequent appointments. The original scheduled service fee may still apply.

If there is insufficient time to provide the service safely or appropriately, the appointment may need to be rescheduled and may be subject to the cancellation policy.

Professional Boundaries & Conduct

Ascension Performance is committed to maintaining a safe, respectful, and professional environment for clients, athletes, practitioners, coaches, and staff.

Sexual, threatening, discriminatory, abusive, harassing, or otherwise inappropriate behavior will not be tolerated.

Requests for services outside appropriate professional boundaries or behavior that compromises the safety, dignity, or wellbeing of a client or Ascension Performance team member may result in immediate termination of the session.

Ascension Performance reserves the right to decline future services following serious or repeated violations of these standards.

Conduct may also be reported to appropriate authorities when required by law or reasonably necessary to protect the safety of clients, staff, or others.

Confidentiality & Privacy

Ascension Performance respects the privacy and confidentiality of information provided by our clients.

Information may be collected, stored, and used as reasonably necessary to provide services, manage appointments, communicate with clients, maintain appropriate business records, process payments, and comply with applicable professional or legal obligations.

Additional information regarding how Ascension Performance collects, uses, protects, and shares personal information is contained in our separate Privacy Policy.

Electronic & SMS Communications

Ascension Performance may communicate with clients and prospective clients by telephone, email, SMS, or other appropriate electronic methods regarding inquiries, booking links, scheduling, appointments, customer service, and other service-related matters.

SMS communications are subject to Ascension Performance's Terms & Conditions and Privacy Policy.

Consent to receive SMS messages is voluntary and is not a condition of purchasing services.

Message frequency varies. Message and data rates may apply.

Clients may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact Ascension Performance directly.

Right to Modify or Decline Services

Ascension Performance reserves the right to modify, postpone, discontinue, or decline a service when reasonably necessary due to safety concerns, professional scope, inappropriate conduct, insufficient information, medical concerns, or other circumstances that make proceeding inappropriate.

When appropriate, we may recommend evaluation or services from another qualified professional.

Changes to These Policies

Ascension Performance may update these Policies & Procedures periodically as our services, team, business operations, or applicable requirements change.

The most current version will be published on this page.

Contact

Questions regarding these Policies & Procedures may be directed to:

Ascension Performance LLC
San Diego, California
Phone: (619) 853-5250
Email: [INSERT ASCENSION BUSINESS EMAIL]